Access Control Systems - Service Plan

Access control systems are subject to continuous use and frequently to harsh treatment. To ensure your security is not compromised they must be serviced on a regular basis.

Service plan options

We have a specialist team of over 1,400 service engineers operating throughout the country. The level of service they provide will depend on the service you select.

We have developed three standard service plans:

Standard: Provides routine maintenance and access to our callout services, 24 hours a day.

Standard Plus: Provides the benefits of Standard and includes call out charges.

Comprehensive: Provides full service including call out charges, free fitting of replacement part from normal wear and tear and firmware upgrades on Arrow Technologies systems.

***the following is in a table format and contains a tick for the three options: Standard, Standard Plus, Comprehensive

What does a maintenance visit involve?

• Check whether staff have experienced any problems with the system
• Check mains and stand-by power supplies including charging rates
• Check operation of all door contacts
• Check operation of door ajar sounders (where fitted)
• Check operation of locks/strikes and report any malfunction
• Check operation of door closures
• Check operation of emergency breakglass/mechanical exit
• Check operation of readers
• Check operation of keypads and LED's
• Check communications with all controllers and reset error counts
• Check one alarm input and one control output on each Input/Output controller
• Check access control software
• Check door open times
• Back-up historic data and database. Ensure the customer keeps this in a secure location.
• Verify correct operation of doors in a fire condition
• Carry out any minor adjustments
• Provide answers to any questions or queries that the customer may have.

All work carried out on site, together with time of arrival and departure is recorded on a record sheet. The service engineer will also note any deficiencies in the system and recommend work required to maintain full, trouble free operation. The record sheet is shown to you and a copy provided for placing on file.

* With the Comprehensive and Standard Plus plans, engineer call-out charges are included except in the case of where the system has been damaged by users or third parties or as a call out due to customer mis-operation. Damage due to Fire, Storm, Flood or Act of Nature, will be chargeable. With all plans, charges will be made for replacement of batteries, lamps/bulbs and emergency lighting lamps. Full details are in the contract terms and conditions.

Intruder Alarms - Service Plan

The Data Protection Act Code of Practice for CCTV (2000) states that maintenance should be undertaken on a regular basis in order to ensure that clear images are recorded.

Service plan options

We have a specialist team of over 1,400 service engineers operating throughout the country. The level of service they provide will depend on the service you select.

We have developed three standard service plans:

Standard: Provides routine maintenance and access to our callout services, 24 hours a day.

Standard Plus: Provides the benefits of Standard and includes call out charges.

Comprehensive: Provides full service including call out charges, free fitting of replacement part from normal wear and tear and firmware upgrades on Arrow Technologies systems.

***the following is in a table format and contains a tick for the three options: Standard, Standard Plus, Comprehensive

What does a maintenance visit involve?

Inspection

• Check whether the customer has experienced any problems with the system
• Check mains and stand-by power supplies including charging rates
• Check the satisfactory operation of all detection devices including deliberately operated devices
• Check control unit for correct operation
• Check and test remote signalling equipment
• Check all audible warning and alarm devices for correct operation
• Check the alarm system is fully operational
• Check operation of keypads and LEDs
• Repair any minor faults
• Provide answers to any questions or queries that the customer may have.

All work carried out on site, together with time of arrival and departure is recorded on a record sheet. The service engineer will also note any deficiencies in the system and recommend work required to maintain full, trouble free operation. This record sheet is shown to you and a copy provided for placing on file.

* With the Comprehensive and Standard Plus plans, engineer call-out charges are included except in the case of where the system has been damaged by users or third parties or as a call out due to customer mis-operation. Damage due to Fire, Storm, Flood or Act of Nature, will be chargeable. With all plans, charges will be made for replacement of batteries, lamps/bulbs and emergency lighting lamps. Full details are in the contract terms and conditions.

** Arrow Technologies's Remote Engineering Support (RESOLVE) service is available to compatible intruder alarm systems. *** In compliance with relevant Police Force requirements, a limited number of Remote Resets can be given, in circumstances where the cause of the alarm activation is known. Provided a remote reset device is fitted/enabled on the system.

Fire Detection - Service Plan

Service plan options

We have a specialist team of over 1,400 service engineers operating throughout the country. The level of service they provide will depend on the service you select.

We have developed three standard service plans:

Standard: Provides routine maintenance and access to our callout services, 24 hours a day.

Standard Plus: Provides the benefits of Standard and includes call out charges.

Comprehensive: Provides full service including call out charges, free fitting of replacement part from normal wear and tear and firmware upgrades on Arrow Technologies systems.

***the following is in a table format and contains a tick for the three options: Standard, Standard Plus, Comprehensive

What does a maintenance visit involve?

• Check whether staff have experienced any problems with the system
• Check mains and stand-by power supplies including charging rates
  
• Check operation of all door contacts
• Check operation of door ajar sounders (where fitted)
• Check operation of locks/strikes and report any malfunction
• Check operation of door closures
• Check operation of emergency breakglass/mechanical exit
• Check operation of readers
• Check operation of keypads and LED's
• Check communications with all controllers and reset error counts
• Check one alarm input and one control output on each Input/Output controller
• Check access control software
• Check door open times
• Back-up historic data and database. Ensure the customer keeps this in a secure location.
• Verify correct operation of doors in a fire condition
• Carry out any minor adjustments
• Provide answers to any questions or queries that the customer may have.

All work carried out on site, together with time of arrival and departure is recorded on a record sheet. The service engineer will also note any deficiencies in the system and recommend work required to maintain full, trouble free operation. The record sheet is shown to you and a copy provided for placing on file.

* With the Comprehensive and Standard Plus plans, engineer call-out charges are included except in the case of where the system has been damaged by users or third parties or as a call out due to customer mis-operation. Damage due to Fire, Storm, Flood or Act of Nature, will be chargeable. With all plans, charges will be made for replacement of batteries, lamps/bulbs and emergency lighting lamps. Full details are in the contract terms and conditions.